Question 1

Which countries do EYE.LASH ship to?

Accepted Answer

EYE.LASH ships internationally, to most countries worldwide. Shipping charges may vary to different countries.

Question 2

How can I track my shipment?

Accepted Answer

Once your order has been dispatched our website will send an automatic email notification. Depending on which delivery method you have selected, some may not contain tracking information where some do. Delivery selected with standard postage will not contain tracking information, however proof of postage is available upon request. If you have not received within the estimated time for each country please direct message via Instagram @eye.lashx and give us your order number or name on the order. If you have paid for tracked shipping, your tracking code and link will be emailed to you.

Question 3

What happens if my order has been returned to EYE.LASH HQ?

Accepted Answer

EYE.LASH will notify customers via email if a parcel has been returned to our headquarters. If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the Purchases agrees to pay the shipping cost to EYE.LASH for reshipping and repacking (min £4 depending on location) (EYE.LASH agrees to cover the shipping charge only once - full reimbursement is not permitted).

Question 4

For what reasons should your parcel be returned to EYE.LASH HQ?

Accepted Answer

A parcel may be returned for the following reasons: - The recipient's address is unknown - The delivery address supplied at the time of ordering was incorrect - The parcel was unclaimed by reciever

Question 5

There is an error with the delivery address I provided, can I update the delivery address of an existing order?"

Accepted Answer

We can only change your order details if you contact us within 24hours of your purchase. After this period a £4 charge will be placed to repost the items to the correct address, however this can only be done after the items are returned to our HQ.   Email : eye.lashx@hotmail.com Instagram DM: @eye.lashx

Question 6

My parcel arrived in the post but does not match what I have ordered, what can I do?"

Accepted Answer

Please direct message or email us within 5 days from the receipt of your shipment stating that you have received an incorrect order and supply photographic evidence of the received. A customer service representative will then respond to your query as soon as possible.   Email : eye.lashx@hotmail.com Instagram DM: @eye.lashx

Question 7

What payments do you accept?

Accepted Answer

EYE.LASH accepts online payment by Card.

Question 8

How do I become a promoter?

Accepted Answer

Please direct message us on Instagram @eye.lashx for more details on our Promoter Scheme!

Question 9

Can you do bulk sales?

Accepted Answer

For more information or an enquiry please direct message us via Instagram @eye.lashx or email us at eye.lashx@hotmail.com!

Question 10

I would like to sell EYE.LASH products in my shop/salon, what should I do?"

Accepted Answer

If you are interested in selling EYE.LASH products please contact eye.lashx@hotmail.com for futher information.

Question 11

I'm a blogger / influencer with a youtube channel or other social media networks and I'd like to review EYE.LASH products, what should I do?"

Accepted Answer

Kindly contact our team via Instagram @eye.lashx for more information.

Question 12

How many wears can I get with EYE.LASH lashes?

Accepted Answer

EYE.LASH lashes can last up to 20 wears provided they are taken care of!

FREQUENTLY ASKED QUESTIONS

DON'T MISS OUT! Sign Up Now!

Hello Beautiful! Want more from EYE.LASH? Sign up below so we can give you all the latest news on our latest arrivals and sales all year round!

P.S. We don't spam xo

FREQUENTLY ASKED QUESTIONS

DON'T MISS OUT! Sign Up Now!

​

Hello Beautiful! Want more from EYE.LASH? Sign up below so we can give you all the latest news on our latest arrivals and sales all year round!

P.S. We don't spam xo