Here at Eye.Lash we set out to create the ultimate pair of lashes. Luxury just got affordable! Custom designed in the United Kingdom and based in Sheffield. Our lashes are super high quality and can be used over 20 times with good care!
For hygiene purposes, we do not accept refunds or returns. Eye.Lash aims to provide the best service possible so unsure about any lash or order please do not hesitate to message us via Instagram direct message or via email. Orders can be changed if you contact us within 24 hours of purchase. After this your package will have already been processed and a £4 charge is in place if you wish to make any changes after this. Please take care when typing in your address as this is a common problem people have.
Missing parcels policy
When selecting which postage type you would like please take note of the estimated delivery time, and before reporting a missing item, kindly allow a further 6 days. We are not held responsible for any missing/lost parcels. After receiving your email which says the parcel has been dispatched, it is unfortunately out of our hands! Please message us via Instagram DM or email for proof of postage. We aim to do everything we can to avoid missing/lost parcels. All lost parcels eventually get returned back to us which is when we are able to resend them out to you. In an unfortunate event your parcel is found to be missing we can certainly aim to re-compensate you if you get in touch and wait the recommended amounts of time we assign.
Health and Safety policy;
We are not held responsible for any allergies. If you are unsure about what any of our products may use and whether they are suitable or not for you, please contact us via Instagram direct message (@Eye.lashx) or via email. Our lashes are cruelty free.
Our Lash adhesive glue is completely latex free so is not at all an irritant. Please do not inhale the glue. If in contact with eye ball rinse immediately - and if irritation continues, seek medical advice.